Frequently Asked Questions

Q: How do I know which type of consultation to choose?

Photo Consultation | $50 The most flexible option. Complete your medical history, answer questions about the concern you would like evaluated, submit photographs, and choose an available consultation date. There is no appointment time and you do not need to be available at a specific time. Your consultation will be reviewed by a telederm PR dermatologist, and you will receive your evaluation and treatment plan within 72 hours of your selected consultation date. Video Visit | $99 This option includes the same medical history and photographs, plus a scheduled live video appointment with a dermatologist. It is a good choice if you prefer to speak directly with your dermatologist, ask questions during the visit, or simply feel more comfortable with a real-time visit.

Have questions about teledermatology or how a virtual consultation works? Find clear answers to common questions about appointments, skin concerns, the consultation process, and what to expect from your care.

What conditions can I consult about through telederm PR?

You can consult about a wide variety of skin, hair, and nail concerns. You do not need to know the diagnosis. Simply tell us what is bothering you, complete the questions about your symptoms and medical history, and submit clear photographs of the area you would like evaluated.

Conditions that may be evaluated through teledermatology include acne, rosacea, eczema and other forms of dermatitis, psoriasis, hair loss, nail problems, infections, warts, spots, moles, or individual skin lesions, among many others.

Some conditions require an in-person examination or an in-office procedure. If that applies to your case, a dermatologist will explain why and recommend appropriate next steps.

How do I know which type of consultation to choose?

Photo Consultation | $50

The most flexible option. Complete your medical history, answer questions about the concern you would like evaluated, submit photographs, and choose an available consultation date. There is no appointment time and you do not need to be available at a specific time. Your consultation will be reviewed by a telederm PR dermatologist, and you will receive your evaluation and treatment plan within 72 hours of your selected consultation date.

Video Visit | $99

This option includes the same medical history and photographs, plus a scheduled live video appointment with a dermatologist. It is a good choice if you prefer to speak directly with your dermatologist, ask questions during the visit, or simply feel more comfortable with a real-time visit.

Who will evaluate my consultation?

Every consultation is evaluated by a telederm PR dermatologist. Your dermatologic care will be managed through telederm PR.

When will I receive a response to my Photo Consultation?

Photo Consultations are reviewed within 72 hours of your selected consultation date. You will choose an available date when completing your consultation. There is no appointment time and you do not need to be available at a specific time.

Your medical history, photographs, required forms, and payment must be completed before your consultation can be reviewed. If additional information or photographs are needed, your consultation may remain pending until they are received.

What if my photographs are not clear enough?

If a telederm PR dermatologist needs additional photographs or information to adequately evaluate your condition, the dermatologist will let you know. You will have up to 7 days to provide the requested information. Your consultation will remain pending until it is received.

What if I need to see a dermatologist in person?

Teledermatology can be used to evaluate many dermatologic concerns, but not every condition can be resolved remotely.

Some conditions require a physical examination, dermoscopy, biopsy, surgery, or another in-person procedure.

If a telederm PR dermatologist determines that you need in-person care, the dermatologist will explain why and guide you regarding the type of care you should seek. When possible, telederm PR will try to help you identify appropriate options for continuing your care in Puerto Rico.

A recommendation for in-person care is part of the medical evaluation and does not mean that the consultation was not completed.

Can I change my Photo Consultation to a Video Visit?

Yes. If, after beginning with a Photo Consultation, you or your dermatologist feel that a Video Visit would be beneficial, you may request the change. The $50 already paid will be credited toward the Video Visit, so you will only pay the remaining difference.

Can a telederm PR dermatologist prescribe medications?

Yes, when medically appropriate, a telederm PR dermatologist can send prescription medications directly to your pharmacy.

When medically reasonable, generic and cost-conscious treatment options will be considered. However, medication coverageand out-of-pocket costs vary by insurance plan, and telederm PR cannot guarantee that a specific medication will be covered.

telederm PR does not complete insurance prior authorizations. If a prescribed medication is not covered, you may contactus during the 7-day follow-up period and a telederm PR dermatologist will determine whether an appropriate alternative is available.

Can a telederm PR dermatologist order laboratory testing? 

Yes, when medically necessary, laboratory testing may be ordered as part of your evaluation or treatment. 

Laboratory fees are not included in the cost of your telederm PR consultation and may depend on the laboratory used and your insurance coverage.

Can I get refills of my medications? 

Yes, when medically appropriate. Some medications and conditions require periodic follow-up, new photographs, laboratory testing, or a video visit before additional refills can be authorized. 

If a telederm PR dermatologist has recommended follow-up and it has not been completed, the dermatologist may be unable to authorize additional refills until your treatment is reassessed.

Can I ask questions after my consultation?

Yes, for 7 days after your consultation, you may send brief questions directly related to the treatment plan or medication that was recommended. 

This period is intended for clarification of your treatment plan, questions related to a prescription, or an immediate issue with the recommended treatment. 

If a different dermatologic problem develops, your condition changes significantly, or your question requires a new medical evaluation, a new Photo Consultation or Video Visit will be needed.

Do you see children and teenagers?

Yes, a telederm PR dermatologist evaluates pediatric patients as well as adults. Minors must have the participation and authorization of a parent or legal guardian, as appropriate.

Do I have to live in Puerto Rico to use telederm PR?

You do not necessarily have to be a Puerto Rico resident, but you must be physically located in Puerto Rico at the time medical care is provided through telederm PR.

This means that someone visiting Puerto Rico may also use the service while physically located on the Island.

Do you accept health insurance?

telederm PR is a direct-pay practice and does not bill health insurance plans.

The cost of your consultation is shown before you complete payment. Coverage or reimbursement for telemedicine services varies by insurance plan, so telederm PR cannot guarantee that your insurer will reimburse the cost of your consultation.

Can I have a complete skin exam through telemedicine? 

No, complete skin examinations for routine skin cancer screening should be performed in person.

However, if you have a specific lesion, mole, or spot that concerns you, you may submit photographs for an initial evaluation. A telederm PR dermatologist will determine whether it can be adequately evaluated remotely or whether an in-person examination is needed.

Does telederm PR provide emergency care?

No, telederm PR is not an emergency service and does not provide immediate medical care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Can I cancel or reschedule my Video Visit? 

Yes, you may change the date or time of your video visit.  

If you cancel at least 24 hours in advance, you may receive a refund or reschedule your appointment. If you cancel with less than 24 hours’ notice, no refund will be provided, but you may reschedule once at no additional charge.

Appointments that are missed without prior cancellation are nonrefundable.

If telederm PR needs to cancel or change your appointment, you may choose a new date or receive a full refund.

Can I cancel a Photo Consultation?

If you request cancellation before a telederm PR dermatologist has begun reviewing your consultation, a refund may be issued.  

Once the medical evaluation has begun, the Photo Consultation is nonrefundable.

Where is telederm PR located? Do you have an office in Puerto Rico?

telederm PR is a fully virtual dermatology practice. We do not have a physical office for patient visits and do not provide in-person appointments, physical examinations, biopsies, procedures, testing, or other in-person services.

All consultations are provided through a Photo Consultation or scheduled Video Visit. You must be physically located in Puerto Rico at the time you receive medical care through telederm PR.

If your condition requires an in-person examination, testing, biopsy, procedure, or other in-person care, we will let you know and recommend that you obtain the appropriate in-person care. Any in-person care is separate from telederm PR and is not included in your telederm PR consultation fee.

Need Help?
We’ll be happy to guide you

If you have questions about how telederm PR works or need help getting started, choosing the right type of consultation, completing your information, uploading photographs, or navigating the process, please contact us. We’ll be happy to guide you.

Frequently Asked Questions

Frequently Asked Questions

Need Help? We’ll be happy to guide you

Need Help?
We’ll be happy to guide you